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Zoho CRM empowers organizations with a complete relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.
- Sales Force Automation
Web-to-Lead Forms, Lead Qualification, Opportunities, Accounts, Contacts, and Sales Forecasting
- Marketing Automation
Campaigns, ROI, Lead Generation and Email Marketing
- Customer Support & Service
Cases and Solutions
- Inventory Management
Products, Price Books, Quotes, Sales Orders, Invoices, Vendors, and Purchase Orders
- Reports & Dashboards
Standard Reports, Customizable Reports and Dynamic Dashboards
- Workflow Management
Workflow Rules, Triggers, Alerts and Notifications
- Role-based Security
Roles, Profiles, Groups, Field-level Security, and Data Sharing Rules
- Outlook Plug-in
Synchronize Contacts, Appointments, Tasks & add incoming and outgoing emails to CRM
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